| Patients experiences | Provider | State | Nation |
|---|---|---|---|
| Patients who reported that their nurses "Always" communicated well | 81% | 80% | 79% |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 5% | 5% | 4% |
| Patients who reported that their nurses "Usually" communicated well | 14% | 15% | 17% |
| Patients who reported that their doctors "Always" communicated well | 87% | 86% | 82% |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 1% | 3% | 4% |
| Patients who reported that their doctors "Usually" communicated well | 12% | 11% | 14% |
| Patients who reported that they "Always" received help as soon as they wanted | 73% | 68% | 68% |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 8% | 10% | 9% |
| Patients who reported that they "Usually" received help as soon as they wanted | 19% | 22% | 23% |
| Patients who reported that their pain was "Always" well controlled | 71% | 72% | 71% |
| Patients who reported that their pain was "Sometimes" or "Never" well controlled | 10% | 8% | 7% |
| Patients who reported that their pain was "Usually" well controlled | 19% | 20% | 22% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 73% | 66% | 64% |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 14% | 18% | 18% |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 13% | 16% | 18% |
| Patients who reported that their room and bathroom were "Always" clean | 72% | 71% | 73% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 9% | 11% | 8% |
| Patients who reported that their room and bathroom were "Usually" clean | 19% | 18% | 19% |
| Patients who reported that the area around their room was "Always" quiet at night | 70% | 71% | 61% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 7% | 6% | 10% |
| Patients who reported that the area around their room was "Usually" quiet at night | 23% | 23% | 29% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 83% | 84% | 85% |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 17% | 16% | 15% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 74% | 71% | 71% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 8% | 8% | 8% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 18% | 21% | 21% |
| Patients who reported YES, they would definitely recommend the hospital | 67% | 70% | 71% |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 5% | 5% | 5% |
| Patients who reported YES, they would probably recommend the hospital | 28% | 25% | 24% |